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  • Florida Keys Aquaduct Authority
  • 1100 Kennedy Drive
  • Key West, FL 33041-1239
  • Key West 305.296.2454,
  • Marathon 305.289.6161
  • Key Largo 305.853.1999

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Florida Keys Aquaduct Authority

In December 2004, the Board of Directors of the Florida Keys Aqueduct Authority adopted its first Strategic Plan to provide the groundwork for the Authority's continuing evolution, guiding our strategic investments, and focusing on our strategic goals. Since the adoption of the plan in 2004, the Authority has completed or made measurable progress on the initiatives and stated goals. We are a public utility which provides water services that includes the production and distribution of drinking water, the collection and treatment of wastewater, and the production and distribution of reclaimed water.

However, as the needs of the community, our employees, and the environment continue to change and become increasingly complex, dynamic, and challenging, it is important to review our strategies on a regular basis to ensure they continue to provide a solid foundation for the delivery of costeffective, reliable water services.

In 2007, while many of our initial strategic goals remain the same, some additional goals and initiatives have been added. This plan is the product of strategic priorities and overall direction established by our Board of Directors, with input from a diverse cross section of FKAA staff.

In addition to updating the Strategic Plan, in order to meet the challenges ahead, we constantly reexamine and improve our processes, procedures and business practices to ensure that we move forward efficiently and effectively in putting these plans into action. We also look for opportunities to maximize the effectiveness of our resources and funding.

Through this process, we have worked to establish a business culture that is value-driven, empowers our employees, and clearly defines and enables success. Our values permeate the culture and become evident to the public as the characteristics we exhibit while conducting our day-to-day business. The Strategic Plan serves as the foundation for annual work plans and provides guidance to employees as they contribute to the Authority's mission and vision on a daily basis. Performance measures are used to track progress and employees' performance plans and performance-based evaluations have been aligned with the strategic goals and initiatives.

But it takes more than plans and money to meet our goals. It takes people . and we have the best! The Authority is working more strategically to ensure that our team of professionals has the skills and leadership abilities to serve the Keys communities, now and well into the future.

The reason we are here is to provide a vital service in the delivery of water services, and this Strategic Plan will ensure that we stay focused on that very basic - and very vital - responsibility. The Florida Keys Aqueduct Authority looks forward to continuing to provide outstanding customer service as we further our quest to become renowned for our use of innovative technology and the highest quality water services delivered as efficiently as possible.

James Reynolds, P.E., Executive Director Florida Keys Aqueduct Authority

  • Florida Keys Aquaduct Authority
  • 1100 Kennedy Drive
  • Key West, FL 33041-1239
  • Key West 305.296.2454,
  • Marathon 305.289.6161
  • Key Largo 305.853.1999

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